Welcome to CHF Heron Nigeria Ltd. These Terms & Conditions apply to purchases made through our website and your use of our online store. By placing an order through our website, you agree to these terms.
1. About CHF Heron Nigeria Ltd
This website is operated by CHF Heron Nigeria Ltd. Throughout these Terms & Conditions, “CHF Heron,” “we,” “our,” and “us” refer to CHF Heron Nigeria Ltd.
2. Using Our Website
You agree to use our website only for lawful purposes. You must not interfere with the operation or security of the website, gain unauthorised access to our systems, misuse customer accounts, or use the website for fraudulent activities.
3. Products, Pricing & Availability
We make reasonable efforts to ensure that product names, descriptions, images, prices and availability displayed on our website are accurate. All orders are subject to product availability; if a product becomes unavailable after you place an order, we will contact you and either agree on an alternative or refund the unavailable item.
Manufacturers sometimes change product packaging, labels or designs. As a result, the packaging you receive may differ slightly from the website image without affecting the product itself. If we identify a significant error affecting your order, we will contact you where necessary.
All prices are displayed in Nigerian Naira (₦), unless otherwise stated, and the applicable product price, discounts, delivery fees and total amount payable will be shown before you complete your order. Prices and promotions may change without prior notice, but changes will not normally affect orders already successfully placed and confirmed.
4. Placing an Order
You can place an order as a registered customer or a guest. You’re responsible for providing accurate information, including your name, telephone number, email address and delivery address.
After successfully placing an order, you should receive an order confirmation. We reserve the right to contact you for additional information where necessary to process or verify an order.
5. Payment
Customers can pay through the Paystack options shown at checkout; available methods depend on what Paystack supports at the time. Cash on Delivery is also available for orders within Lagos (see Section 7, Delivery & Pick-Up); customers outside Lagos must complete payment before their order is processed for delivery.
If you have difficulty completing payment through Paystack, please contact us. Where necessary, we’ll provide our official company bank account details for a direct transfer. Always confirm the account name displays “CHF Heron Nigeria Ltd” before paying. We will never ask you to pay into a personal account.
6. Payment Verification
If your account is debited but your order isn’t confirmed, contact us before attempting another payment. We may ask for your order information, transaction reference, and payment amount to verify the transaction.
Online payments are processed through third-party payment providers. CHF Heron does not store complete card details, which are handled directly by the payment provider.
7. Delivery & Pick-Up
CHF Heron delivers within Lagos and to other supported locations across Nigeria. Available delivery methods and charges are determined by the delivery location selected at checkout, and the applicable fee will be displayed before you complete your order. You’re responsible for providing accurate delivery information.
Delivery times are estimates and may be affected by order processing, location, logistics providers, traffic, public holidays, or other circumstances outside our reasonable control. We hand orders to delivery partners on weekdays; weekend delivery depends on the partner and cannot be guaranteed.
Cash on Delivery is available only for orders within Lagos, and availability for a specific order will be confirmed at checkout. Customers outside Lagos must complete payment through the available Paystack options before their order is processed for delivery.
Free Pick-Up is available in Lagos, where displayed as an option at checkout. Customers selecting Free Pick-Up will receive the appropriate collection information, and we may request order details or identification before releasing an order for collection.
8. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Whether a change or cancellation remains possible depends on the processing and delivery status of the order. Nothing in these terms removes any consumer rights provided under applicable Nigerian law.
9. Returns, Incorrect and Damaged Products
Returns and refunds are handled according to our Return & Refund Policy and applicable consumer protection laws. If you receive an incorrect, damaged, defective, or materially misdescribed product, please contact us as soon as possible. We may request your order number, photographs, videos, or other reasonable information to review the issue. Please contact us before returning any product.
Once an item is confirmed as qualifying for a refund, it’s processed within 24 working hours. The Federal Competition and Consumer Protection Act (“FCCPA”) does not allow businesses to use contract terms to take away a consumer’s rights on defective goods.
10. Promotions, Coupons and Bundles
Coupons and promotional offers may be subject to specific conditions, including minimum order values, selected products or brands, start and expiry dates, usage limits, stock availability, or restrictions on combining promotions. Applicable conditions will be communicated with the promotion, and we reserve the right to correct or withdraw a promotion affected by a genuine technical or pricing error, subject to applicable consumer protection requirements.
From time to time, we may offer selected products together as bundles. The products included, applicable price, and any promotional conditions will be displayed on the relevant product or promotional page.
11. Customer Accounts
You may create an account to make future purchases and manage your information more easily. You’re responsible for protecting your password and account information. Please contact us if you believe someone has accessed your account without permission.
12. Intellectual Property
Content created or owned by CHF Heron Nigeria Ltd, including website text, graphics, branding, and other original materials, remains our property unless otherwise stated. Brand names, trademarks, and materials belonging to manufacturers and other rights holders remain the property of their respective owners.
13. Privacy
Personal information collected through our website is handled according to our Privacy Policy and applicable Nigerian data protection requirements.
14. Website Availability
We work to keep our website available and operating correctly. However, maintenance, internet problems, hosting issues, technical failures, or circumstances outside our reasonable control may temporarily affect availability.
15. Changes to These Terms
We may update these Terms & Conditions when our website, services, policies, or legal obligations change. The latest version will be published on this page with its updated date.
16. Governing Law
These Terms & Conditions are governed by the laws of the Federal Republic of Nigeria. Nothing in these Terms & Conditions is intended to exclude or restrict consumer rights protected by applicable Nigerian law.
17. Contact Us
If you have questions about these Terms & Conditions, an order, or any purchase made through our website, please contact CHF Heron Nigeria Ltd through the official contact information on our website.